How do I request my mental health records?
T
How to File a Complaint
You have a right to have your complaints heard and resolved in a timely manner. If we
cannot work things out to your satisfaction, you may file a complaint with our licensing
board:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
Telephone: 1-800-821-3205
Link to Complaint Form: http://www.bhec.texas.gov/wp-content/uploads/2020/07/BHEC-Complaint-Form.pdf.
If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov.
If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link:
https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy
Where are the sessions held?
Services are provided remotely via a secured telehealth platform.
What are your hours?
Typically, I start at 6:am and end at 8pm but my hours vary based on the day.
Monday – Thursday 6:00 am – 8:00 pm
Friday, 8 am – 2 pm
Closed on Saturday and Sunday
Because my hours may change, the best way to check my availability is by viewing my calendar at https://calendly.com/teana-walker
How long are your sessions?
How do I set up an appointment?
We will have a free consultation, and if you decide to work with me, I will schedule your appointment or you can schedule via my calendar. You will receive an appointment confirmation email.
You can schedule your appointments here.
What is your cancellation policy?
What is teletherapy?
What does teletherapy require?
With what age ranges do you work?
Do you work with women, men, or couples?
What do you do in sessions with clients?
Do your clients receive assignments between sessions?
What modalities do you use?
What’s your professional training and experience?
What else should clients expect when working with you?
What’s your favorite season of the year?
Fall because I get to witness the changes in the foliage and celebrate multiple birthdays and holidays which means lots of time with family and friends.
What’s the difference between therapy and coaching?
Therapy focuses on healing, treating mental health conditions, and working through past traumas. In therapy, there is often a diagnosis, can be long-term, and covered by insurance if client chooses to use their insurance. Therapy also involves use of therapeutic models and is provided by licensed mental health professionals.
Coaching focuses on moving forward and is goal-oriented, action-driven and aims to improve performance in a specific area and build skills in the present.
